Through it all, Answerphone of America stays by your side delivering a white-glove service experience that builds loyalty, trust, and a rock solid customer base.
Real people. Real support. Real impact. Our team is here to make your customers feel truly heard—and if you're curious how we’re doing, just listen to what our clients are saying:
[Re: Hurricane Ian]
I was very pleased with how you guys handled all the storm calls, we definitely wouldn’t have been able to handle the call volume without you. Being able to quickly adjust the phone script to include the address and square footage affected was incredibly helpful in organizing incoming calls, and then later when we needed to reopen our less affected territories and you guys identifying location was great!
Brandon Sanders
Office Manager
SERVPRO of South Brevard
SERVPRO of West Brevard
SERVPRO of Sebastian
SERVPRO of N Daytona Beach
SERVPRO of S Daytona Beach
SERVPRO of Osceola County
I was on my monthly call with my ad rep today and he was going through my calls for the month of August. He said that there were two calls that were unlike anything he has ever heard in his entire life. I kind of brushed him off, like ok whatever… its SERVPRO, we hear a lot of weird stuff…
I am hoping that you have already been made aware of this call (call 1) and this employee was commended for staying calm while he was on the phone….I actually emailed this to Donna Dutton, at SERVPRO HQ Call Center for her to use [for training agent]– if she can. This is one for the record books!
Andrea Necci
General Manager
SERVPRO of East Monroe County
Hey! You can absolutely use me as a reference. We have been very happy with your services and we’re glad we switched all of our locations to Answerphone.
Keep up the good work!
Lori Wilson
SVP of Administration / IICRC Instructor
SERVPRO Team Nicholson:
Memphis | Orlando | St. Pete | Tampa |
Ft. Worth | Montgomery County
SERVPRO of Clarksville
A 20-year Strong Partnership
Since becoming a Certified National Vendor in 2005, Answerphone has spent two decades partnering closely with franchise owners and the SERVPRO Resource Center to elevate the customer experience. Through every storm, emergency, and everyday call, we’ve stood shoulder to shoulder with hundreds of SERVPRO franchises—delivering seamless, empathetic, and reliable service. We take great pride in being a trusted extension of the SERVPRO brand when customers need help the most.
Our Mission & Objective
- Capture every job opportunity
- Cultivate a great first impression & build a great relationship
- Provide personable, friendly service & embody professionalism
- Maximize value with efficient, concise, & clear communication
- Make every customer feel heard, understood, and valued
Services
24/7/365 Emergency Contact Center Support
- After Hours ER Call Routing
- ER Qualification/Classification
- Professional, Knowledge Operators
- Delivery Via Email, Text, Phone, 3-Way Calling, & App
- Online Account Management
- Single Contact Customer Resolution
- Storm Response Mode
24/7/365 Non-Emergency Contact Center Center Support
- Appointment Scheduling/Confirmations
- Automated Call Dispatching
- Chat, Email, & Call Center Outsourcing
- CRM Integration
- Customer Support & Data Entry
- Order Entry With Credit Card Processing
- Sales Support With Tier 1: Job Quoting
- Virtual Receptionists
- Website Integration
