After Hours | Answerphone of America | Answering Services
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24/7 & After hours

35% of customer calls come in after normal business hours (before 8am and after 6pm Monday-Friday). Answerphone of America gives your company a legitimate opportunity to compete for those prospective clients. In a recent case study, one of our clients who utilizes our appointment scheduling service, saw a 22.9% increase in their sales! Click here to see all the benefits of using a live operator to answer your calls 24 hours a day, 7 days a week!

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Emergency Call Routing

For cerain industries, such as those in healthcarehome service providersapartmentshospice, etc – providers must be accessible to their clients both during normal business hours as well as after normal business hours. In some industries, our customers have to respond within a limited amount of time. These requirements are often specified in their service level agreements with their clients. This makes dispatching times a huge priority for these customers. At Answerphone of America, our average dispatching time for emergency messages is only a few seconds.

One of the biggest problems with answering services in the past has been the misclassification of calls – classifying emergenices as non-emergenices and vice versa. At AoA, our software can classify the call’s severity in a number of ways: by job type, by the caller’s wishes, or we can create a custom plan just for your company. The software controls the operators actions, who the operator calls, on what means she contacts the individual (through one of our many message delivery options), and how often he/she contacts them.

Answerphone of America has one of the most reliable track records when it comes to getting emergency calls out in a timely fashion. Contact us today for a brief demonstration of our message dispatching software, or for a closer look at Answerweb.

Case study

Answerphone of America is proud to serve over 200 franchises for ServPro. We have been super excited to achieve a preferred vendor status, and provide emergency contact services and live answers for their emergency needs. You can trust that we will be there to answer your calls so that you never miss an opportunity.

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TESTIMONIALS

No matter which product you choose, you can count on our team of experts to provide top-notch support and help you get the most out of our software

5/5

I have worked for many companies even managed a few assisted living communities. I will say the is the best company I have been involved with. They are an ama omg group of women who will do anything to help a new employee. I love working for this company

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Pam Price

5/5

We have a fire and water damage restoration company and we have been using Answerphone of America for a few years now. In our 19 years of business, we have had several answering services and Answerphone of America out-ranks them all. I have been so pleased with their service. I’m just so happy with them that I want to give them a great review for service well done.

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Nancy Adomitis

5/5

Family owned by a great guy. His employees love him for how personal and caring he is for them. I’d be happy to support him and his employees by using their services.

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Justin Bongard

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Book your demo time

Book now and experience firsthand how Answerphone of America’s comprehensive communication solutions can transform your business by enhancing customer service, improving efficiency, and freeing up valuable time and resources, ultimately driving growth and success.

Sales Support

For any presales questions, please contact our sales department.

Tech Support

If you have tech questions or need technical updates, please reach out to our tech support department.

General Inquiry

For general questions, please contact our support department.