Apartment & Property Management | Answerphone of America
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Apartments and properties

Answerphone of America specializes in handling tenant calls for apartment complexes of all sizes. Since we answer for apartment complexes of all sizes, there is a wide variety of assets available to attend to tenant requirements. For instance, some apartment complexes may have a maintenance man while others use subcontrators. Some complexes may have a courtesy officer for noise complaints while others may tell their tenants to have the police address the issue.

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Adaptability is one of Answerphone of America’s core strengths. We have over 55 different critera that are used to determine the severity of the call and who that call should be dispatched to. All of your preferences are preprogrammed into our apartment complex scripting template which will guide the operator through the call and instruct our operator who to dispatch the call to. The complexity built into our software allows our call center to operate at a level of precision that other call centers just can’t match.

Property managers vary slightly from answering an apartment complex as they typically have multiple complexes that are their clients. The good news is that we can handle tenant calls with the same level of precision that we would for an apartment complex. Furthermore, we can actually segregate dispatching instructions from one complex to another. For instance, perhaps one complex has a maintenance man on call for leaks, while another complex has a subcontractors name on file to handle leaks

Whether you have a few tenants or are responsible for managing thousands of tenant issues, Answerphone of America can provide the precision and timely message delivery that keeps your tenants happy.

Case study

Answerphone of America is proud to serve over 200 franchises for ServPro. We have been super excited to achieve a preferred vendor status, and provide emergency contact services and live answers for their emergency needs. You can trust that we will be there to answer your calls so that you never miss an opportunity.

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TESTIMONIALS

No matter which product you choose, you can count on our team of experts to provide top-notch support and help you get the most out of our software

5/5

I have worked for many companies even managed a few assisted living communities. I will say the is the best company I have been involved with. They are an ama omg group of women who will do anything to help a new employee. I love working for this company

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Pam Price

5/5

We have a fire and water damage restoration company and we have been using Answerphone of America for a few years now. In our 19 years of business, we have had several answering services and Answerphone of America out-ranks them all. I have been so pleased with their service. I’m just so happy with them that I want to give them a great review for service well done.

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Nancy Adomitis

5/5

Family owned by a great guy. His employees love him for how personal and caring he is for them. I’d be happy to support him and his employees by using their services.

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Justin Bongard

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