Technology & IT Support
At Answerphone of America, we understand the unique challenges faced by IT and Technical Support businesses in managing their customer interactions efficiently. That’s why we offer comprehensive support services tailored specifically to meet the needs of these businesses. With our expertise in call handling and customer service, we provide reliable and professional assistance to IT and Technical Support businesses, ensuring that their customers receive prompt and accurate support. Whether it’s troubleshooting, providing technical information, or scheduling service appointments, our team of trained agents is equipped to handle a wide range of IT and technical inquiries. By partnering with us, IT and Technical Support businesses can enhance their customer support capabilities, improve customer satisfaction, and focus on delivering exceptional technical services.
Our Personnel
The biggest complaint we hear from our customers about the telecommunications industry is their inability to understand the person they’re speaking with on the other end of the phone call. Overseas outsourcing has sent literally hundreds of thousands of American jobs overseas to countries like India and the Philippines. The professional call center agents of Answerphone of America are all based right here in the United States. We strive to hire accent neutral operators with a propensity for helping other people. While Answerphone offers the latest technology, unparalleled reliability, top notch facilities, and many other value added features, in the end, it is the people who make the difference. The management staff who oversee operations here at Answerphone of America have over 45 years of combined call center experience. Nothing less than excellence in customer service is our number one goal. Our legwork for excellence includes everything from customer issue response times to overall call quality. Rest assured, your customer calls will be handled with the utmost care by some of the best call center agents in the industry.
Our Facilities
Our building is built around reliability and consistency of operation. Our goal is a 100% up time, and to never shut our doors. Located in an area that is inland, and not prone to natural disasters, Answerphone of America offers unparalleled reliability. The call center building is a solidified brick & steel frame structure capable of withstanding the harshest storms. Our electrical utilities are backed up by 2 on-site standby generators that automatically start in the event of power outages.
Reliability
Not only does Answerphone of America have backup power supplies for our call center, we have redundant telecommunications lines, computer systems and servers, and off-site data storage.
Most answering services have backup T1/T3s (phone lines) that come in from a second provider. The issue is that if the D3 switch for the region goes down, multiple providers will lose their telephone service. There is one way around this, and Answerphone of America is one of the few who have implemented this particular backup plan. While our primary source of phone service is a T3, we backup our primary service with fiber optic lines that come from the cable company. Their call distribution doesn’t rely on a centralized D3 switch, making this the most reliable method for backing up your phone system.
Success with Our Comprehensive Solutions
Efficient Call Resolution
Our team of trained agents specializes in handling IT and technical support inquiries. With their expertise, they can efficiently troubleshoot and address customer issues, providing accurate and effective solutions. By leveraging our service, IT and Tech support businesses can ensure that customer calls are handled promptly and resolved efficiently, leading to higher customer satisfaction and improved service levels.
Scalable Support
IT and Tech support businesses often experience fluctuations in call volume, especially during peak times or when handling specific technical incidents. Our live answer service offers scalability, allowing businesses to scale their support capacity based on demand. Whether it’s scaling up during busy periods or managing overflow calls, our flexible solution ensures that every customer call is answered promptly, reducing wait times and minimizing the risk of missed calls.
Focus on Core Operations
By outsourcing call handling to Answerphone of America, IT and Tech support businesses can free up valuable resources and focus on their core operations. Our services alleviate the burden of managing incoming calls, allowing businesses to concentrate on delivering technical services, troubleshooting, and addressing complex technical issues. This enables IT and Tech support businesses to improve their overall efficiency, productivity, and service quality, ultimately leading to enhanced customer satisfaction and business growth.
Case study
Answerphone of America is proud to serve over 200 franchises for ServPro. We have been super excited to achieve a preferred vendor status, and provide emergency contact services and live answers for their emergency needs. You can trust that we will be there to answer your calls so that you never miss an opportunity.
TESTIMONIALS
No matter which product you choose, you can count on our team of experts to provide top-notch support and help you get the most out of our software
I have worked for many companies even managed a few assisted living communities. I will say the is the best company I have been involved with. They are an ama omg group of women who will do anything to help a new employee. I love working for this company
Pam Price
We have a fire and water damage restoration company and we have been using Answerphone of America for a few years now. In our 19 years of business, we have had several answering services and Answerphone of America out-ranks them all. I have been so pleased with their service. I’m just so happy with them that I want to give them a great review for service well done.
Nancy Adomitis
Family owned by a great guy. His employees love him for how personal and caring he is for them. I’d be happy to support him and his employees by using their services.