Lawyers Answering Service
Answerphone of America helps legal practices manage new and existing clients, schedule appointments and consultations, qualify prospective clients, and take detailed messages from inbound callers. We also offer reminder services to remind clients of upcoming appointments via email and phone.
Our round the clock call center will answer your clients calls according to your specific instructions and protocols, saving you time and maximizing your efficiency while in the office. The messages taken by Answerphone of America’s live operators can then be classified as either urgent or non-urgent, and have their corresponding delivery actions customized according to the type of call. For instance, new prospective client calls could have an initial consultation scheduled after some qualifying questions have been asked, or we can email over a message from someone just requesting a call back.
With our computer telephony systems open programming architecture, we can design your firm’s account around your exact specifications. Contact us today to get started!
Success with Our Comprehensive Solutions
Professional Call Handling
For legal service businesses, maintaining a professional image is crucial. Our live answer service ensures that every call is handled by trained agents who are well-versed in providing professional and courteous customer service. Whether it’s answering general inquiries, scheduling appointments, or taking messages, our agents project a professional image for your legal business, enhancing your reputation and instilling confidence in your clients.
24/7 Availability
Legal matters often require timely attention, even outside of regular business hours. With our 24/7 live answer service, legal service businesses can provide round-the-clock availability to their clients. Whether it’s an urgent legal inquiry or an after-hours emergency, our agents are there to answer calls promptly, ensuring that no important call goes unanswered. This level of responsiveness and availability contributes to client satisfaction, fosters trust, and sets your legal service business apart from the competition.
Efficient Call Management
Legal service businesses often receive a high volume of calls, ranging from client inquiries to new case consultations. Our live answer service helps streamline call management, ensuring that calls are routed to the appropriate departments or personnel efficiently. By categorizing and prioritizing calls, we help reduce wait times, improve call handling efficiency, and ensure that clients receive prompt and accurate assistance. This efficiency not only enhances client experience but also optimizes your internal operations, allowing your legal team to focus on providing quality legal services.
Case study
Answerphone of America is proud to serve over 200 franchises for ServPro. We have been super excited to achieve a preferred vendor status, and provide emergency contact services and live answers for their emergency needs. You can trust that we will be there to answer your calls so that you never miss an opportunity.
TESTIMONIALS
No matter which product you choose, you can count on our team of experts to provide top-notch support and help you get the most out of our software
I have worked for many companies even managed a few assisted living communities. I will say the is the best company I have been involved with. They are an ama omg group of women who will do anything to help a new employee. I love working for this company
Pam Price
We have a fire and water damage restoration company and we have been using Answerphone of America for a few years now. In our 19 years of business, we have had several answering services and Answerphone of America out-ranks them all. I have been so pleased with their service. I’m just so happy with them that I want to give them a great review for service well done.
Nancy Adomitis
Family owned by a great guy. His employees love him for how personal and caring he is for them. I’d be happy to support him and his employees by using their services.